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Privacy Policy for Edunes Online Education

Privacy Policy for Edunes Online Education

Effective Date: 01/01/2025

Welcome to Edunes Online Education ("Edunes", "we", "us", or "our"). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our platform (including websites, mobile apps, and online services), as well as your choices regarding your information.


1. INFORMATION WE COLLECT

We may collect the following types of personal and non-personal information:

1.1 Personal Information

  • Account Information: Name, email address, phone number, postal address, gender, date of birth, photo, profile information.

  • Educational Information: Grade, school, curriculum, learning preferences, assignments, test results, academic performance.

  • Payment Information: Billing details, credit/debit card information, transaction details (collected securely through third-party payment gateways).

  • Parent/Guardian Information: Name, contact details, and relation to the student.

  • Communication Data: Messages, emails, support tickets, chat logs, call recordings (for quality and support purposes).

1.2 Technical & Usage Information

  • Device Information: IP address, browser type, operating system, device identifiers.

  • Usage Information: Pages visited, time spent, access times, referring website addresses.

  • Cookies & Tracking: We use cookies, pixels, and similar technologies to improve your experience.

1.3 Sensitive Information (if applicable)

  • Health data (for accessibility needs), learning disabilities, or other accommodations (collected only with explicit consent).


2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and maintain our educational services.

  • Personalize learning experience and content.

  • Manage user accounts and access control.

  • Process payments and manage subscriptions.

  • Communicate with you regarding courses, updates, support, and promotions.

  • Improve our platform, content, and technology.

  • Ensure security and prevent fraud.

  • Comply with legal obligations.


3. SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal information. We may share information only in the following circumstances:

3.1 With Service Providers

We may share data with trusted third-party vendors who help us deliver our services, such as:

  • Cloud hosting providers

  • Payment processors

  • Customer support services

  • Analytics providers

  • Communication platforms

3.2 With Educational Partners

If you are enrolled through a school or educational partner, relevant data may be shared with them as required for academic monitoring.

3.3 For Legal Compliance

We may disclose your information when required by law, subpoena, or legal process, or to protect our rights, privacy, safety, or property.

3.4 With Consent

We may share information with third parties if you give us explicit consent to do so.


4. DATA RETENTION

We retain your personal data for as long as necessary to:

  • Provide services to you

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When no longer needed, data will be securely deleted or anonymized.


5. SECURITY OF YOUR INFORMATION

We implement industry-standard security measures, including:

  • SSL encryption

  • Secure servers

  • Restricted access to personal data

  • Regular security audits

However, no method of transmission over the internet or electronic storage is completely secure.


6. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction (India, Australia, Middle East, GDPR in EU, etc.), you may have the right to:

  • Access your personal information

  • Correct or update inaccurate information

  • Delete your data (Right to be Forgotten)

  • Withdraw consent at any time

  • Object to processing for certain purposes

  • Request data portability

You may exercise these rights by contacting us at:
Email: edunes.online@gmail.com
Phone: +91-7002561074


7. CHILDREN’S PRIVACY

We comply with applicable laws like COPPA (USA), GDPR-K (EU), Indian IT Rules, Australian Privacy Act, and others.

  • Parental consent is required for children under the applicable minimum age.

  • We do not knowingly collect information from children without verified parental consent.

  • Parents may request access, correction, or deletion of their child’s information.


8. INTERNATIONAL DATA TRANSFERS

As Edunes operates in multiple regions, your data may be transferred to servers outside your country of residence. We take appropriate measures to protect your data during such transfers.


9. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing any information.


10. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. Significant changes will be notified through email or platform notifications. We encourage you to review the policy periodically.


11. CONTACT US

For any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

Edunes Online Education
West Market; Lumding; Assam; India : Pin- 782447
Email: edunes.online@gmail.com
Phone: +91-7002561074
Website: https://edunes.in


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CONTACT US

  CONTACT US For any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at: Edunes Online Education West Market; Lumding; Assam; India : Pin- 782447 Email: edunes.online@gmail.com Phone: +91-7002561074 Website: https://edunes.in
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