Cancellation and Refund


Cancellation and Refund Policy – Edunes Online Education

Effective Date: [Insert Date]

At Edunes Online Education, we aim to provide our learners with the best possible learning experience. Please read our Cancellation and Refund Policy carefully before making any purchase or subscription on our platform.

1. Free Content

  • A significant portion of our learning materials is available free of cost.

  • No cancellation or refund is applicable for free content, as it is accessible without any payment.

2. Paid Courses / Subscriptions

When you purchase any paid subscription or premium content:

  • Cancellation before access:

    • If you cancel before accessing the premium content, you may request a full refund within 24 hours of purchase.

  • Cancellation after access:

    • Once you have accessed or downloaded premium content, no refund will be issued.

3. Technical Issues

  • If you are charged for a course or subscription but cannot access the content due to a technical error on our side, we will verify the issue and issue a full refund if the problem is not resolved within 3 business days.

4. Duplicate Payment

  • If you are accidentally charged twice for the same course/subscription, the duplicate payment will be refunded in full within 5–7 business days after verification.

5. Payment Gateway Charges

  • Please note that payment gateway transaction fees, if any, may be non-refundable as per the gateway provider’s policy.

6. How to Request a Refund

  • To request a refund, please email us at support@edunes.in with:

    1. Your name and email ID

    2. Transaction ID

    3. Date of payment and course/subscription details

    4. Reason for refund

Our support team will review your request and respond within 3–5 business days.

7. Refund Timeline

  • Once approved, refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment gateway.

8. Non-Refundable Items

  • Any one-time services, downloadable materials, or special offers are non-refundable once accessed or availed.

9. Changes to Policy

Edunes Online Education reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. The latest version will always be available on our website.

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CONTACT US

For any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

Edunes Online Education
West Market; Lumding; Assam; India : Pin- 782447
Email: edunes.online@gmail.com
Phone: +91-7002561074
Website: https://edunes.in